Frequently Asked Questions

The typical order time from placement to receipt is about 4-6 weeks. Worldwide supply chain issues could impact this estimate, so it’s always best to plan ahead.

Yes, we can design simple artwork utilizing the approved logos in Cal State LA’s style guide.

You can submit all design requests via email to emailcreative@calstatela.edu.

No. Only the Office of Communications and Public Affairs can create logos, per University brand standards.

Yes. If you have an event or deadline you are trying to meet, we can offer a rush service for many of our products. If the product you are interested in does not have a rush option available, we are usually able to find a comparable product that can be done in time. Please contact us through our Project Consultation Form or call us directly at 818.861.7570.

Yes. If there is an item you would like to see in person before you place your order, we can have a sample shipped out for you. Samples will arrive blank or with a random imprint. Many smaller samples, like pens, coffee mugs, notebooks, etc. do not need to be returned. Apparel and samples of higher cost items will need to be returned within 3-4 weeks. We will let you know if a sample needs to be returned and will email you a return shipping label, so that you can send it back when you’re finished.

Samples can be requested by phone at 818.861.7570 or by email info@studiogearpromo.com.

Yes, our supplier number for purchase orders is 0000080249. We also accept credit cards with no additional fees.

We accept credit cards and purchase orders. Our supplier number for purchase orders is 0000080249.

Virtual:
Virtual mockups with your logo/design are provided for each project at no additional charge. You will receive a virtual mockup along with the formal quote for your approval before production starts on each order.

Physical Custom Samples:
If you would like to see the finished product in person before full production, we can usually offer a physical sample of your product with your logo/design imprinted for approval. Please be aware that these types of samples will usually add to the production time and cost.

If you would like to receive a physical pre-production sample please contact us for details regarding the additional time and cost for that item. Pricing and production time for custom physical samples vary from product to product. We can be reached at 818.861.7570 or by email info@studiogearpromo.com..

Order minimums will vary depending on the item. The pricing listed on each product page will show minimum quantity (the first column), along with the available price breaks for larger quantities. Some items can be ordered in smaller quantities than the minimum listed with a less-than-minimum fee. Please contact us for details.

If you are ready to place an order please fill out the “Quote Request” form located on the product page for the item you would like to order. Please make sure to let us know if you have any event dates or deadlines that we should be aware of in your request.

Once we receive your request, we will send you a virtual mockup of the product showing your approved design and a formal quote that will include the item cost along with all setup charges, shipping, and sales tax.

If you are ready to approve your mockup and quote, you will reply with your approval and payment method (we accept credit cards and purchase orders). Once these approvals are received, we will begin production on your project and keep you informed on ship dates and arrival times.

You can also reach out to us directly instead of using the online form to get your order started by calling us at 818.861.7570 or emailing info@studiogearpromo.com.